These Terms of Service set out the agreement between you (the "Customer") and Ziplake Limited, trading as Vendrpulse ("Vendrpulse", "we", "our", "us"), in relation to the procurement intelligence reports we provide. By placing an order on this website, you confirm that you accept these Terms and agree to be bound by them.
1. Who we are
Vendrpulse is a trading name of Ziplake Limited, a company registered in England and Wales under company number 13208965, with its registered office at The Workspace Boarding School Yard, 90 Marygate, Berwick-Upon-Tweed, Northumberland, TD15 1BN. Our VAT number is GB482595844.
You can contact us by email at hello@vendrpulse.co.uk.
2. Business customers only
Our service is offered exclusively to businesses and to individuals acting in the course of their business, trade, craft or profession. By placing an order you confirm that you are a business customer. The Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to this agreement, and the 14-day consumer right of cancellation is not available.
3. The service
Vendrpulse provides written intelligence reports on UK-registered companies, compiled from publicly available sources including Companies House filings, public director records, news and review platforms, and (in the case of Pulse Premium engagements) information the Customer chooses to share with us. Reports are interpretive analysis. They are not financial advice, legal advice, regulated investment research, or a guarantee of any vendor's future performance.
We currently offer two products:
- Pulse — a standard report delivered as a PDF, currently priced at £25 inclusive of VAT.
- Pulse Premium — a bespoke engagement that includes review of private information you provide to us and a call with the analyst, currently priced from £500 plus VAT and quoted on a per-engagement basis.
4. Orders and acceptance
When you place an order through the website, you are making an offer to purchase a report on the terms set out in these Terms. The contract between us is formed when we confirm acceptance of your order by email. We may decline an order at our discretion (for example, where a Subject Company falls outside our coverage or where we identify a conflict of interest), in which case any payment taken will be refunded in full.
5. Pricing, VAT and payment
Prices shown on the website are quoted in pounds sterling (GBP). Pulse is sold inclusive of UK VAT. Pulse Premium prices are quoted exclusive of VAT, which is added at the prevailing rate. We may change our prices at any time, but a price change will not affect orders that have already been accepted.
Payment is taken at the point of order using Stripe Checkout. Card details are processed by Stripe and never stored on our servers. For Pulse Premium, a deposit of £500 is captured at order; the balance is invoiced after the engagement is scoped and is payable within 14 days.
6. Delivery and timing
Pulse reports are normally delivered to the email address you supplied within one UK working day of payment being received. Pulse Premium delivery timing is agreed individually but typically within 5 to 10 UK working days. If we are unable to deliver within these timeframes for any reason within our control, we will contact you to agree a revised timeline.
If we are unable to deliver a report at all, we will refund any amounts you have paid in respect of that report. This is the "Refund if we can't deliver" promise referred to elsewhere on the website.
7. Cancellation and refunds
Because the service is digital content created for the Customer and delivered electronically, and because the Customer is a business, no right to cancel and receive a refund applies once a report has been delivered to the Customer's email address.
You may cancel an order at any time before delivery by emailing us. In that case:
- if work has not yet started, we will refund the full amount paid;
- if work has started but the report has not been delivered, we may retain a reasonable amount to reflect work already done and refund the balance.
We may, at our sole discretion, offer a goodwill credit or partial refund where a delivered report contains material factual errors that cannot reasonably be attributed to the underlying public sources.
8. Intellectual property
We own all intellectual property rights in the methodology, format, templates, software and branding used to produce reports. We grant you a non-exclusive, non-transferable, royalty-free licence to use each report you have paid for, for your internal business purposes, including sharing it with members of your own organisation involved in the relevant procurement decision and with your professional advisers under a duty of confidence.
You may not, without our prior written consent:
- republish, resell or sublicense any report, in whole or in part;
- use any report or our brand to imply that we endorse any vendor or any procurement decision;
- remove or alter any branding, citations, version stamps or footers contained in the report.
9. Confidentiality
We will treat any information you share with us in the course of an engagement (in particular for Pulse Premium) as confidential. You agree to treat the contents of any report we provide as confidential to your organisation, save as permitted by the licence above. These obligations survive termination of this agreement.
10. Personal data
Our processing of personal data is governed by our Privacy Policy, which forms part of these Terms. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
11. Limitation of liability
Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded.
Subject to the paragraph above, our total aggregate liability to you in respect of all claims arising under or in connection with a report, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the fees actually paid by you for that report.
We are not liable for any of the following types of loss, whether direct or indirect: loss of profit; loss of business; loss of anticipated savings; loss of goodwill; loss of opportunity; or any consequential or indirect loss whatsoever.
Reports are decision-support tools, not procurement decisions. The decision to contract with, or to decline to contract with, any vendor remains entirely with the Customer.
12. Disclaimers
We will use reasonable skill and care in preparing each report. We do not, however, warrant that any report is complete, free from error, or that any view expressed will prove accurate. Reports are based on information available to us at the time of writing; we are not under any duty to update a delivered report if circumstances change.
13. Suspension and termination
We may suspend or terminate access to the service, or refuse to accept future orders, where we reasonably believe the service is being used in breach of these Terms, fraudulently, or in a way that risks legal liability for us or for a Subject Company.
14. Changes to these Terms
We may update these Terms from time to time. The version that applies to an order is the version published on this website at the time you place that order. We will keep prior versions on file for at least three years from the date they are superseded.
15. Events beyond our control
We are not liable for failure or delay in performance caused by events outside our reasonable control, including failure of public infrastructure (for example an outage of Companies House services), industrial action, war, or natural disaster.
16. General
- These Terms form the entire agreement between you and us in relation to the subject matter, and supersede any prior representations.
- If any provision is found by a court to be unenforceable, the remaining provisions continue in force.
- We may assign or subcontract our obligations under these Terms. You may not assign yours without our prior written consent.
- A person who is not a party to these Terms has no rights to enforce them.
17. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.